Scott Allan wrote:
>>>Typically, we do not refund
past the first couple of days, however we have "split the difference" and
"discounted" registrations in extreme circumstances with measurable
financial impact. We evaluate these incidents on a case by case basis.<<<
Translation:
If you want to control chargebacks you need to establish sufficient
volume to become your own registrar. OSRS' assistance regarding chargebacks
on a "case-by-case" basis usually means based on how much business you do
with them, whether they like you as a reseller, which way the wind is
blowing that day and a few other subjective factors only OSRS knows.
When I was hit by a Malaysian fraud ring last year to the tune of over
$1,800 (wholesale), multiple emails to OSRS didn't even warrant the courtesy
of a reply.
Rich Shockney
RS Marketing
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Scott Allan
Sent: Monday, May 14, 2001 8:27 AM
To: William X. Walsh; easygoing
Cc: Hostroute.com; [EMAIL PROTECTED]
Subject: Re[2]: Chargebacks
At 02:45 PM 5/11/01 -0700, William X. Walsh wrote:
>Hello easygoing,
>
>Friday, May 11, 2001, 11:03:25 AM, easygoing wrote:
> > And yes, William, this is legal. At least two other
> > Registrars allow this that have been in business as long as
> > OpenSRS and neither one has lost their accredition. It just
> > depends on how the contract is drawn up that is on the web
> > site.
>
>Just because they haven't had a rogue reseller abuse this yet and get
>caught with their pants down (thus forcing a review of their policies)
>doens't make it legal.
Right on the proverbial money. This practice clearly violates ICANN policy.
We do not wan't to be seen as defending this ICANN policy, it is obviously
flawed on it's own merits. We are working on getting better policies to
support these situations.
And, to be clear, we will *delete* names for if a reseller reports them as
charged back, and we attempt to contact the registrant, and they do not
respond within a certain reasonable timeframe. Typically, we do not refund
past the first couple of days, however we have "split the difference" and
"discounted" registrations in extreme circumstances with measurable
financial impact. We evaluate these incidents on a case by case basis.
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
