This is the reason we no longer use OpenSRS for new
registrations.
There are other registrars that will return the domain names
to you when a chargeback occurs.
You are still stuck with the domain names, but sometimes you
are able to sell them and recoup your loses.
And sometimes the person making the chargeback "discovers"
their "error" when they lose the use of the domain name and
wants it back. We then charge them a fee to return the
domain name, which covers our expenses in the chargeback.
And yes, William, this is legal. At least two other
Registrars allow this that have been in business as long as
OpenSRS and neither one has lost their accredition. It just
depends on how the contract is drawn up that is on the web
site.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf
> Of Hostroute.com
> Sent: Friday, May 11, 2001 10:49 AM
> To: [EMAIL PROTECTED]
> Subject: Chargebacks
>
>
> Hello
> I wonder how other people deal with chargebacks
> on domain names.
>
> We have had a number of cases of people buyig
> domain names, "changing their
> minds" and then charging back the transaction.
> This leaves us out of pocket by $10 or $20 and
> they get to keep the domain.
>
> I have tried getting our bank not to accept the
> charge backs but they say
> they have to because its an online transaction
> with no signature, and
> basically they are so scared of internet fraud
> they will give the money back
> for any reason.
> This basically negates our terms and conditions
> which are "no refunds".
>
> Only today we had someone charge back $100 worth
> of domains and there is not
> a thing we can do about it.
> I tried a debt collection agency but it was too
> small a sum for them to deal
> with.
> I have also e-mailed support to see if we can get
> the domains put back into
> our profile so we can at least use them or
> auction them off, but I don't
> hold out much hope as the person has changed the
> passwords and is using the
> domains.
>
> Where does this stand legally.
> I bought the domains from OpenSRS.
> The end user has not paid me - surely they still
> belong to my company?
>
> What do others do about this.
>
> Gordon Hudson
> Hostroute.com
>
>
>
>
