In my experience OpenSRS support can help out by putting
the domains on hold. You won't be able to use them, but
at least your customers won't either.
What reason are these people giving when they try to charge
back after "changing their mind"?? It seems like you should
be able to make a very convincing argument to the card
processor that the service that was ordered has been delivered
therefore the charge should stand. I've beaten chargebacks
like that in the past.
The legitimate chargebacks I've had to deal with have been
stolen cards, and I gladly paid back the money and took my
lumps on the domains that had been registered. OpenSRS
put them on hold so that the thief can't use them. I wrote
it off as a cost of doing business.
I'd fight tooth and nail against a "changed my mind"
chargeback, though.
Regards,
Eric Longman
Atl-Connect Internet Services
+-------------------------------------------------------+
| Atl-Connect Internet Services http://www.atlcon.net |
| 3600 Dallas Hwy Ste 230-288 770 590-0888 |
| Marietta, GA 30064-1685 [EMAIL PROTECTED] |
+-------------------------------------------------------+
----- Original Message -----
From: "Hostroute.com" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, May 11, 2001 11:48 AM
Subject: Chargebacks
Hello
I wonder how other people deal with chargebacks on domain names.
We have had a number of cases of people buyig domain names, "changing their
minds" and then charging back the transaction.
This leaves us out of pocket by $10 or $20 and they get to keep the domain.
I have tried getting our bank not to accept the charge backs but they say
they have to because its an online transaction with no signature, and
basically they are so scared of internet fraud they will give the money back
for any reason.
This basically negates our terms and conditions which are "no refunds".
Only today we had someone charge back $100 worth of domains and there is not
a thing we can do about it.
I tried a debt collection agency but it was too small a sum for them to deal
with.
I have also e-mailed support to see if we can get the domains put back into
our profile so we can at least use them or auction them off, but I don't
hold out much hope as the person has changed the passwords and is using the
domains.
Where does this stand legally.
I bought the domains from OpenSRS.
The end user has not paid me - surely they still belong to my company?
What do others do about this.
Gordon Hudson
Hostroute.com
