I'm completely in favor of customers exercising their rights when it comes
to levels of service, quality of goods etc. Anything that you can do to help
your customers in this matter (pointing them in the right direction,
providing them with templates etc.) will certainly go a long way towards
ensuring that they get the service that they deserve - from you, us and
RCOM.
If you need any help drafting, proofing etc., feel free to drop me a line.
Thanks,
-rwr
Tucows Inc.
t. 416.538.5492
----- Original Message -----
From: "ST" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <[EMAIL PROTECTED]>
Sent: Saturday, May 26, 2001 3:58 PM
Subject: RE: RCOM Customer Service [WAS: RE: quick transfers from NSI]
> Hi,
>
> What to you all think about asking our customers, who've
> unsuccessfully tried to transfer from Register.com, to
> complain to the various places Ross listed? Maybe even
> provide them with a prefab complaint letter that they can
> sign and mail, and perhaps add some personal
> comments/experiences to it.
>
> Just an idea. I know I for one have a fairly long list of
> customers who I believe would want to make a complaint, if
> they knew where to complain to.
>
> ST
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Ross Wm.
> Rader
> Sent: Friday, May 25, 2001 2:17 PM
> To: Discuss-List@Opensrs. Org
> Cc: [EMAIL PROTECTED]
> Subject: RCOM Customer Service [WAS: RE: quick transfers
> from NSI]
>
>
> In reading these earlier messages, it occurs to me that our
> resellers may
> also be able to attack the register.com transfers problem
> from a different
> angle.
>
> We are still actively pursuing our complaint against
> register.com with
> Verisign, but resolution is not coming as quickly as we had
> hoped. In the
> meantime, register.com's transfer process is costing you and
> us thousands of
> dollars a day in lost sales. Not quite appropriate methinks.
> If you have the
> urge to do something proactive about it, I would suggest
> contacting one of
> the following organizations with a request for relief. While
> we will
> continue to pursue this process with ICANN and Verisign,
> outside help may be
> required if you need immediate assistance.
>
> As always, please feel free to drop me a line if you think
> that there is
> anything I can do to assist.
>
>
> US Federal Trade Commission's Consumer Response Center:
> Phone: toll-free 1-877-FTC-HELP (382-4357)
>
> Regular mail:
> Federal Trade Commission
> CRC-240
> Washington, D.C. 20580
> Online Complaint Form:
> https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01
>
> Complaint Assistance Unit of the Division of Consumer
> Services of the
> California Department of Consumer Affairs
> 1020 N. Street, #501,
> Sacramento, CA 95814,
> 1-916-445-1254.
>
> New York Department of Consumer Affairs
> Online Complaint Form:
> http://www.ci.nyc.ny.us/html/dca/html/dcacompl.html
>
> New York State Attorney General's Office
> NY State Attorney General's Office (212) 416-8345
> Thanks,
>
> Metro New York Better Business Bureau
> Online Complaint Form:
> http://www.bbb.org/bbbcomplaints/Welcome.asp
> 257 Park Avenue South
> New York, NY 10010
> phone: (212)533-7500
> fax: (212)477-4912
>
> -rwr
>
