Hello ST,
Another great idea. I'd like to know myself if you come up with a
template letter for this. Please post to the list if you do create
one.
The more exposure this issue gets the better.
Saturday, May 26, 2001, 12:58:08 PM, ST wrote:
> Hi,
> What to you all think about asking our customers, who've
> unsuccessfully tried to transfer from Register.com, to
> complain to the various places Ross listed? Maybe even
> provide them with a prefab complaint letter that they can
> sign and mail, and perhaps add some personal
> comments/experiences to it.
> Just an idea. I know I for one have a fairly long list of
> customers who I believe would want to make a complaint, if
> they knew where to complain to.
> ST
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Ross Wm.
> Rader
> Sent: Friday, May 25, 2001 2:17 PM
> To: Discuss-List@Opensrs. Org
> Cc: [EMAIL PROTECTED]
> Subject: RCOM Customer Service [WAS: RE: quick transfers
> from NSI]
> In reading these earlier messages, it occurs to me that our
> resellers may
> also be able to attack the register.com transfers problem
> from a different
> angle.
> We are still actively pursuing our complaint against
> register.com with
> Verisign, but resolution is not coming as quickly as we had
> hoped. In the
> meantime, register.com's transfer process is costing you and
> us thousands of
> dollars a day in lost sales. Not quite appropriate methinks.
> If you have the
> urge to do something proactive about it, I would suggest
> contacting one of
> the following organizations with a request for relief. While
> we will
> continue to pursue this process with ICANN and Verisign,
> outside help may be
> required if you need immediate assistance.
> As always, please feel free to drop me a line if you think
> that there is
> anything I can do to assist.
> US Federal Trade Commission's Consumer Response Center:
> Phone: toll-free 1-877-FTC-HELP (382-4357)
> Regular mail:
> Federal Trade Commission
> CRC-240
> Washington, D.C. 20580
> Online Complaint Form:
> https://rn.ftc.gov/dod/wsolcq$.startup?Z_ORG_CODE=PU01
> Complaint Assistance Unit of the Division of Consumer
> Services of the
> California Department of Consumer Affairs
> 1020 N. Street, #501,
> Sacramento, CA 95814,
> 1-916-445-1254.
> New York Department of Consumer Affairs
> Online Complaint Form:
> http://www.ci.nyc.ny.us/html/dca/html/dcacompl.html
> New York State Attorney General's Office
> NY State Attorney General's Office (212) 416-8345
> Thanks,
> Metro New York Better Business Bureau
> Online Complaint Form:
> http://www.bbb.org/bbbcomplaints/Welcome.asp
> 257 Park Avenue South
> New York, NY 10010
> phone: (212)533-7500
> fax: (212)477-4912
> -rwr
--
Best regards,
William X Walsh
mailto:[EMAIL PROTECTED]
Owner, Userfriendly.com
Userfriendly.com Domains
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