At 5/25/01 3:00 PM, Matt Prigge wrote:
>Writing a single, well-worded letter and then having all of us sign it might
>wake them up. Its not often that you recieve a letter of complaint signed by
>a few hundred companies. It may get a better response that way.
>
>Just my $0.02.
Letters of complaint don't work when the company in question is fully
aware of what they're doing and the consequences of those intentional
actions -- especially when the letter comes from competing companies. If
all my competitors wrote me a letter saying that my business practices
were causing them to lose money, I'd have to wonder if I wasn't doing
exactly the right thing. (Of course, register.com is not -- they're
hurting consumers just as much as they're hurting us -- but you see the
point.)
Perhaps OpenSRS could take out a newspaper ad that we all sign on to. I
recently read that a full-page ad in the San Jose Mercury News (one of
the main technology-coverage newspapers in the US) runs $18,000; a lot of
money, but I bet OpenSRS plans on spending more than that on legal fees,
and as Ross said, the problem is costing OpenSRS thousands of dollars a
day.
I suspect such a "shame" ad might work better than either legal action or
a private complaint. If nothing else, it might make some consumers think
twice about signing up with register.com, who would perhaps then sign up
with OpenSRS.
Just my $18,000 (I mean, TUCOWS's $18,000).
--
Robert L Mathews, Tiger Technologies
