Ross: If Entrust could look at their modifying their Internal Procedures it may help them. Our experience with the Entrust Certificate (the only one we used) was that our client was very upset with having to "verify my employment" when I did not work for them. Their attorney advised them not to do it - they went against the advice of their attorney (which did not make them feel good) and everything went through. This cost us big time with our client - since then we have been purchasing several Thawte certificates a month on our clients' behalf without incident. Entrust and Tucows has to realize that the success of the OpenSRS domain registration is due in great measure to the fact that the independent ISP has the trust of their client base. When things happen that injure that trust, I for one do not want to repeat those occurances.
In the case I described, the whole matter could of been resolved through a semantical rephrasing of the question. Instead of asking my client to verify my employment(which in all honesty they are not in a position to do), Entrust could of asked that the client verify that my company was hosting the client's site and that I was the designated point of contact for my company. The client would have had no concern with that. In the end - the client spent $300 in legal fees, I ended up not charging for the certificate and threw in a couple of free months of hosting. So no one ended up the winner except for Verisign. Why doesn't Thawte ever ask to "verify my employment" with the client? Maybe because they know it is a stupid request. Chuck Schick ----- Original Message ----- From: "Ross Wm. Rader" <[EMAIL PROTECTED]> To: "Mark Jeftovic" <[EMAIL PROTECTED]>; "Ken Joy" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Thursday, December 13, 2001 3:17 PM Subject: Re: who do I have to blow to get my certs? : > : > I still think CERTs are a viable value-add for resellers. : : So do we, but we know that we have a long way to go with the product : offering. : : > We are all : > probably accustomed to the fluency and ease with which we register : > domains via OpenSRS and that has perhaps spoiled us in certain : > respects and raised our expectations when we approach other products : > from other companies in this less than perfect world (how's that for : > diplomacy ?) : : It should be that easy, or easier Mark. I don't think that we have set the : bar particularly high when it comes to domains - after all, its pretty easy : to impress when the initial competition was using registration and : administrative technology based on email templates. : : We've realized that our expectations for other products need to be at least : as high as those of our resellers. bill@daze mentioned in another message : that some people choose not to buy from Thawte because they are owned from : Verisign. It certainly isn't the case that we want to be the "not-Verisign" : choice (that would make us the "notCom People"?) I'd much rather have people : buy from us because we have a great product at a great price. : : Anyways, Daryl is looking hard at these issues - please expect a lot of : change for the better as it relates to the processes and product. Crass : subject lines are a great motivator for us ;) Keep the criticism coming. : : -rwr : : : : : :
