> > I still think CERTs are a viable value-add for resellers. So do we, but we know that we have a long way to go with the product offering.
> We are all > probably accustomed to the fluency and ease with which we register > domains via OpenSRS and that has perhaps spoiled us in certain > respects and raised our expectations when we approach other products > from other companies in this less than perfect world (how's that for > diplomacy ?) It should be that easy, or easier Mark. I don't think that we have set the bar particularly high when it comes to domains - after all, its pretty easy to impress when the initial competition was using registration and administrative technology based on email templates. We've realized that our expectations for other products need to be at least as high as those of our resellers. bill@daze mentioned in another message that some people choose not to buy from Thawte because they are owned from Verisign. It certainly isn't the case that we want to be the "not-Verisign" choice (that would make us the "notCom People"?) I'd much rather have people buy from us because we have a great product at a great price. Anyways, Daryl is looking hard at these issues - please expect a lot of change for the better as it relates to the processes and product. Crass subject lines are a great motivator for us ;) Keep the criticism coming. -rwr
