To re-iterate Ross's assertion here. We are working with Enturst such that they will be changing their internal procedures. If all goes according to plan, no faxing of information will be required for most certificates and 'employment verification' will be a thing of the past. We are learning... and Entrust is eager to please...
Speaking of eager to please...Entrust is very responsive to my calls...and your offices aren't to far away Mark... Darryl Green Product Manager Web Certificates [EMAIL PROTECTED] Tucows Inc. Phone:(416)538-5461 Fax: (416)-531-5584 96 Mowat Avenue Toronto Ontario M6K 3M1 > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Ross Wm. Rader > Sent: Thursday, December 13, 2001 5:18 PM > To: Mark Jeftovic; Ken Joy > Cc: [EMAIL PROTECTED] > Subject: Re: who do I have to blow to get my certs? > > > > > > I still think CERTs are a viable value-add for resellers. > > So do we, but we know that we have a long way to go with the product > offering. > > > We are all > > probably accustomed to the fluency and ease with which we register > > domains via OpenSRS and that has perhaps spoiled us in certain > > respects and raised our expectations when we approach other products > > from other companies in this less than perfect world (how's that for > > diplomacy ?) > > It should be that easy, or easier Mark. I don't think that we have set the > bar particularly high when it comes to domains - after all, its > pretty easy > to impress when the initial competition was using registration and > administrative technology based on email templates. > > We've realized that our expectations for other products need to > be at least > as high as those of our resellers. bill@daze mentioned in another message > that some people choose not to buy from Thawte because they are owned from > Verisign. It certainly isn't the case that we want to be the > "not-Verisign" > choice (that would make us the "notCom People"?) I'd much rather > have people > buy from us because we have a great product at a great price. > > Anyways, Daryl is looking hard at these issues - please expect a lot of > change for the better as it relates to the processes and product. Crass > subject lines are a great motivator for us ;) Keep the criticism coming. > > -rwr > > > > >
