Great... Their whole process is what kept me from going with them, and a few customers have asked my if we could get them one in a "Quick Manor" and I just couldn't lie, and say yes... I was truthful and told them anywhere from 2-7 days and apparently that lost the sale....
Mike Allen, 4CheapDomains.Net [EMAIL PROTECTED] http://www.4CheapDomains.Net (812) 275-8425 - Office (815) 364-1278 - Fax ----- Original Message ----- From: "Darryl Green" <[EMAIL PROTECTED]> To: "Mark Jeftovic" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Monday, December 17, 2001 11:49 AM Subject: RE: who do I have to blow to get my certs? > To re-iterate Ross's assertion here. We are working with Enturst such that > they will be changing their internal procedures. If all goes according to > plan, no faxing of information will be required for most certificates and > 'employment verification' will be a thing of the past. We are learning... > and Entrust is eager to please... > > Speaking of eager to please...Entrust is very responsive to my calls...and > your offices aren't to far away Mark... > > Darryl Green > Product Manager Web Certificates > [EMAIL PROTECTED] > Tucows Inc. > Phone:(416)538-5461 > Fax: (416)-531-5584 > 96 Mowat Avenue > Toronto Ontario > M6K 3M1 > > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED]]On Behalf Of Ross Wm. Rader > > Sent: Thursday, December 13, 2001 5:18 PM > > To: Mark Jeftovic; Ken Joy > > Cc: [EMAIL PROTECTED] > > Subject: Re: who do I have to blow to get my certs? > > > > > > > > > > I still think CERTs are a viable value-add for resellers. > > > > So do we, but we know that we have a long way to go with the product > > offering. > > > > > We are all > > > probably accustomed to the fluency and ease with which we register > > > domains via OpenSRS and that has perhaps spoiled us in certain > > > respects and raised our expectations when we approach other products > > > from other companies in this less than perfect world (how's that for > > > diplomacy ?) > > > > It should be that easy, or easier Mark. I don't think that we have set the > > bar particularly high when it comes to domains - after all, its > > pretty easy > > to impress when the initial competition was using registration and > > administrative technology based on email templates. > > > > We've realized that our expectations for other products need to > > be at least > > as high as those of our resellers. bill@daze mentioned in another message > > that some people choose not to buy from Thawte because they are owned from > > Verisign. It certainly isn't the case that we want to be the > > "not-Verisign" > > choice (that would make us the "notCom People"?) I'd much rather > > have people > > buy from us because we have a great product at a great price. > > > > Anyways, Daryl is looking hard at these issues - please expect a lot of > > change for the better as it relates to the processes and product. Crass > > subject lines are a great motivator for us ;) Keep the criticism coming. > > > > -rwr > > > > > > > > > >
