I would process them manually until it is fixed... Just put a form on the site to either goto e-mail or on a data-base on your server so you don't loose the business. What client version are you running?
Mike Allen, 4CheapDomains.Net [EMAIL PROTECTED] http://www.4CheapDomains.Net (812) 275-8425 - Office (815) 364-1278 - Fax ----- Original Message ----- From: "Beth" <[EMAIL PROTECTED]> To: "Mike Allen" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]> Sent: Tuesday, January 01, 2002 6:57 PM Subject: Re: Its Broke: Plea For Help > Hi, > > Nope this is our own machine have the huge receipt to show for it. I just > had to move our Colo Provider in Oct for similar reasons to OpenSRS's, > except we weren't provided with notice. Anyway I have root access and this > just stopped after the moved to exodus. We've been using Plesk since right > around the time we went live with Open SRS and both have lived very happily > until Dec 22...then it just well...stopped. I've been using the same client > since March 1999. > > One gentlemen just wrote and said he thinks I have a very old client running > (which I am). I'm hoping isn't the case because its going to be huge pain to > change it. But it strikes me that somone said we had to change the client by > the end of the year but I never saw another reference to it and was hoping > it was just a vicious rumor. > > I was hoping that it was something else causing this other than needing an > upgrade...I'm open to any ideas that would provide a quick fix while I get > this other thing installed where as we are getting flat out killed on the > loss of business. Sales are down but traffic and hits to the registration > page isn't and I can see where its getting stuck on people. > > Thanks all for the input where as it is very very much appreciated and has > given some new things to consider > > > ----- Original Message ----- > From: "Mike Allen" <[EMAIL PROTECTED]> > To: "Beth" <[EMAIL PROTECTED]> > Cc: <[EMAIL PROTECTED]> > Sent: Tuesday, January 01, 2002 5:46 PM > Subject: Re: Its Broke: Plea For Help > > > > Hi... > > > > > > Are you running the server this site is on? (IE: Do you OWN the > > server?) Most "Plesk" systems will not allow you root access and this is a > > must to install all of the encoding software for registrations. My guess > is > > that you are renting your server space, and I think you are going to find > > that your host is NOT going to allow you to do everything involved to get > > the registration software loaded. I had to break down and get my own > > dedicated server to accomplish my registrations. But their are some guys > on > > here that will allow you to host off of their server and they are already > > setup with the packages you will need. I may allow you to host off of my > > server, however I have not allowed anyone else to yet so I am not sure > what > > a reasonable fee would be for hosting your site... I will do a little > > research and come up with a price if you find that is what it is going to > > take to get your service up and running. > > > > Mike Allen, 4CheapDomains.Net > > [EMAIL PROTECTED] > > http://www.4CheapDomains.Net > > (812) 275-8425 - Office > > (815) 364-1278 - Fax > > ----- Original Message ----- > > From: "Beth" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Tuesday, January 01, 2002 5:16 PM > > Subject: Its Broke: Plea For Help > > > > > > > I am having a serious problem with our client for OpenSRS and I'm not > > really > > > sure what to do, how to fix it and what's even causing it..but its > costing > > > us from best guess about 15-20 orders per day.. We've been using OpenSRS > > now > > > for almost 2 years and I am familiar with the client and usually can > > trouble > > > shoot it but this one is way beyond me and forgive me I'm a little > > panicked. > > > > > > The problem seems to have started after the move of the servers from > > exodus, > > > although it probabally a coincidence. Here's what's happening... > > > > > > You go to our first screen put in a domain and it says an error > occurred. > > It > > > doesn't give an error, it just doesn't do anyhting. Now I kinda tried > some > > > different things and this is what I found. > > > > > > If you put in a taken domain. It does it pretty consistantly, > (actwd.com, > > > yahoo.com, microsoft.com) > > > If I put in on that's not taken, it does it but if I hit the back button > 2 > > > out of every 5 times it may display something. I have tried putting in a > > new > > > client but it too is doing it. And I tried to use the SourceForge > version > > of > > > the client, It keeps saying something about authentication, evelopes and > I > > > have no clue what it it means and I'm not skilled enough to get the darn > > > thing running. But here are our URL maybe someone out there knows > > something > > > that can help me. > > > > > > > https://www.dirtcheapdomainnames.com/cgi-bin/register/cgi/reg_systemso.cgi > > > > > > Sourceforge version > > > https://www.dirtcheapdomainnames.com/cgi-bin/signup/bin/order.cgi > > > > > > Thanks ahead of time for any help or insight anyone might be able to > lend. > > > > > > Beth > > > www.webhostingforidiots.com > > > > > > > > > > > > > > > >
