Hi William,
True. Don't get me wrong, if things went sour and couldn't be fixed in a
minute (quickly) we would put a notice with a link or something as customer
satisfaction is 110% pf our goal. Hope this never happens to us, but so far
we have done well. We attempt to test as much as possible out of the "Live"
environment to prevent the customer from seeing any bad scripts/links that
are being de-bugged....
--
Mike Allen, 4CheapDomains.Net
[EMAIL PROTECTED]
http://www.4CheapDomains.Net
----- Original Message -----
From: "William X Walsh" <[EMAIL PROTECTED]>
To: "Mike Allen" <[EMAIL PROTECTED]>
Cc: "Dave Warren" <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>
Sent: Tuesday, March 26, 2002 10:18 AM
Subject: Re: DomainRegistryofAmerica???
> Tuesday, Tuesday, March 26, 2002, 6:56:11 AM, Mike Allen wrote:
>
> > I don't know about your customers, but none of ours even know that you
can
> > go to OpenSRS or anywhere else! We want then and EVERYONE 110%
transparent
> > and that is why we strive to ALWAYS have our site up. We even have a
> > service, that if it does go down, will pages us and tell us. I don't
see
> > the manage interface being a problem not being around. Do you tend to
> > have a lot of problems keeping you manage interface up?? If not, I think
you
> > will find that this case that you are trying to present is very mute....
>
> It's very nice that you and most of us can keep uptime, but there are
> plenty of others who can't. Every week I deal with registrants whose
> reseller's is inaccessible or completely abandoned, for whom the
> manage interface is a godsend.
>
> Perhaps a better compromise is when they login, they are given the
> opportunity of going to the resellers site, or continuing to manage
> their domain there.
>
> Another point is that a lot of registrants feel more comfortable
> knowing that if there is a problem with a reseller, that they have
> that option open to them where Tucows will still have a means for them
> to manage their domain until they select a reseller to transfer to.
>
> --
> Best regards,
> William X Walsh <[EMAIL PROTECTED]>
> --
> OpenSRS installation and customizations
> Payment Processing Integration
> Apache Installation and Support Services
> http://www.wxsoft.com/
>
>
