because forcing people to be running graphical web browsers while they're in need of support is presumptuous.
I know, the real topic was authentication of support requests, but presuming browser access isn't polite. At 08:55 AM 4/16/2002 -0400, you wrote: >Why accept support requests by direct email *at all* ? > >Force support emails to be sent by a form in the reseller interface.. >Have the current adress be an autoresponder saying it's for resellers only >and they should go to the reseller interface for support.
