Re: Verisign Screw-up

[Chuck Hatcher]

Yours is not the first problem of this kind.  Unfortunately, if you read the registration agreement you'll see that they are much more careful to cover themselves from a liability standpoint than they are to provide good service.  Even though they are probably at fault for what is to you a major disaster, you probably have little recourse.  I know it is just my imagination, but I like to think their stock price plunge is a result of their corporate karma.   ----- Original Message ----- From: Kevin To: [EMAIL PROTECTED] Sent: Wednesday, May 01, 2002 10:08 PM Subject: Verisign Screw-up Hello All,   The company I am with just got really screwed by Verisign/Netsol. We own(ed) a domain name that was VERY valuable. We purchased it for $5K from the old owner, and that was a bargain. The domain name was valid until 09/28/02. However, we kept getting notices that read: "Hurry your domain name has expired on 09/28/2002" (Note, it says expired on Sept. 2002, which is still 5 months away). We tried to transfer registrars to our OpenSRS account, but the requests failed twice. Nevertheless, we still went and paid Verisign another $35 just in case, on April 12. All of a sudden, on April 29, the domain name was registered to UltSearch, Verisign had let it cancel mistakenly.   Verisign is just playing dumb, telling us they can't do anything about it now and that they can just refund our $35.00 for the mix-up. UltSearch does not respond to any e-mails, etc.   Has anyone been in a similar situation before? We are considering serious legal action against Verisign for the screw up, they ruined our business!   Thanks for the input!   -Kevin