Chuck, Thanks for the reply. I think this is the problem. I recall reading a clause that states they are only liable for the amount we have paid them, and nothing more, so basically, we would be SOL. However, our Attorney says there may be a way around it. I will keep everyone posted with the progress. Verisign has absolutely destroyed us because of this.
Best to all, Kevin ----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Chuck Hatcher Sent: Thursday, May 02, 2002 1:14 PM To: Kevin Cc: [EMAIL PROTECTED] Subject: Re: Verisign Screw-up Yours is not the first problem of this kind.� Unfortunately, if you read the registration agreement you'll see that they are much more careful to cover themselves from a liability standpoint than they are to provide good service.� Even though they are probably at fault for what is to you a major disaster, you probably have little recourse.� I know it is just my imagination, but I like to think their stock price plunge is a result of their corporate karma. � ----- Original Message ----- From: Kevin To: [EMAIL PROTECTED] Sent: Wednesday, May 01, 2002 10:08 PM Subject: Verisign Screw-up Hello All, � The company I am with just got really screwed by Verisign/Netsol. We own(ed) a domain name that was VERY valuable. We purchased it for $5K from the old owner, and that was a bargain. The domain name was valid until 09/28/02. However, we kept getting notices that read: "Hurry your domain name has expired on 09/28/2002" (Note, it says expired on Sept. 2002, which is still 5 months away). We tried to transfer registrars to our OpenSRS account, but the requests failed twice. Nevertheless, we still went and paid Verisign another $35 just in case, on April 12.�All of a sudden, on�April 29, the domain name was registered to UltSearch, Verisign had let it cancel mistakenly. � Verisign is just playing dumb, telling us they can't do anything about it now and that they can just refund our $35.00 for the mix-up. UltSearch does not respond to any e-mails, etc. � Has anyone been in a similar situation before? We are considering serious legal action against Verisign for the screw up, they ruined our business! � Thanks for the input! � -Kevin
