Scott Goodman wrote: > Ross Wm. Rader wrote: > >> There are no ICANN or registry (or legal that I know of) requirements >> that a customer must pay for a renewal fee prior to completing a >> transfer - regardless of the status of an invoice. If the initial or >> current registration period fees are fully paid, then the customer is >> entitled to all the rights accorded to a registrant - domain name >> portability being one of these. >> >> >> > Thanks Ross, > > This sort of thing is becoming chronic. Verisign's call center staff > seem to be specifically trained to stonewall and frustrate customers > so much that they finally give in and renew with Verisign. Any > pointers from folks out there on dealing with them? Is there anyone > these jokers are answerable to that would make a difference?
Sure! Our method is simple: we made an address list of all verisign employees. If they are doing something stupid (that's 95% of all cases), we forward a compliance e-mail to all addresses. Works very well. After a few of these, you get a real person with a real address, who can help most of the time. - Cs.
