Would you be able to share this list with the rest of us? Could you imagine if we all started doing that...lol ----- Original Message ----- From: "Csongor Fagyal" <[EMAIL PROTECTED]> To: "Scott Goodman" <[EMAIL PROTECTED]> Cc: <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Wednesday, August 21, 2002 5:21 AM Subject: Re: Verisign transfer problems
> Scott Goodman wrote: > > > Ross Wm. Rader wrote: > > > >> There are no ICANN or registry (or legal that I know of) requirements > >> that a customer must pay for a renewal fee prior to completing a > >> transfer - regardless of the status of an invoice. If the initial or > >> current registration period fees are fully paid, then the customer is > >> entitled to all the rights accorded to a registrant - domain name > >> portability being one of these. > >> > >> > >> > > Thanks Ross, > > > > This sort of thing is becoming chronic. Verisign's call center staff > > seem to be specifically trained to stonewall and frustrate customers > > so much that they finally give in and renew with Verisign. Any > > pointers from folks out there on dealing with them? Is there anyone > > these jokers are answerable to that would make a difference? > > Sure! > > Our method is simple: we made an address list of all verisign employees. > If they are doing something stupid (that's 95% of all cases), we forward > a compliance e-mail to all addresses. > > Works very well. After a few of these, you get a real person with a real > address, who can help most of the time. > > - Cs. > >
