Elliot Wrote: > The first matter that I wish to raise is with respect to Chuck's comment > that, based upon the responses on this list, it now appears that '(our) > focus now seems to be more on "the numbers" and less on the merits'. > There are two points I wish to raise here. First, for the first year or > so that we were operating OpenSRS this list WAS essentially the only > form of > communication between us and the resellers. There were the rudiments of > support and our first attempts at account management, but essentially > the list was it. Today each of account management, product management, > marketing, support and compliance have significant interaction with > resellers and we capture and share this information where possible > (although hoping to keep improving at this). Thus, if the list is the > only prism that you view this issue through it may appear that way, but > to us it is not.
Huh? This has nothing to do with the email list but rather ATTITUDE of OpenSRS. I read Chuck's statements in that OpenSRS used to be about providing a fair and equal basis for resellers to make a business, or augment their business, with domain name registrations. Dubious practices by other registrars were not followed by OpenSRS even though that could have increased revenue. "Right" was given more priority than "$$$". Nowadays, OpenSRS seems to be favouring the resellers that bring in more "$$$" than the smaller ones and providing an equal playing field for all the resellers. > Next Chuck says "the link between customers and management has grown > weaker". In my view it the lines of communication have grown stronger. > We have a number of means of communicating and validating our views. We > are able to roll out new code for bugs and features every seven weeks Again you are off the mark. In the early days OpenSRS would listen to what the resellers were saying and base their policies on that. The recent complaints about the referrals list, and the almost complete abscence of commitment from OpenSRS on this matter, is showing that the resellers are having less and less say in policy. In the technical arena OpenSRS has grown considerably but their management is seeming more and more distant from us each month. > in the near future. Until then, PLEASE feel free to keep raising it, > complaining about it and jumping on our heads in general just please > don't feel we are ignoring your comments. Again, we may not always agree > but the comments are never ignored. In the referrals list you DO have resellers telling you outright, WE DONT LIKE THE WAY YOU DO THIS. What do we hear back? Silence.... > Today is the 3rd birthday of OpenSRS (born January 12, 2000) so to all > of you I raise a glass tonight. Thanks to all of you for allowing us to > do what we do. We hope, I hope, that you always care enough about this > and about us to raise these issues. Please consider our pleas about the referrals list and SHOW us you care about the reseller base that has allowed you to do what you do. -- Regards, +-----------------------------+---------------------------------+ | Peter Kiem .^. | E-Mail : <[EMAIL PROTECTED]> | | Zordah IT /V\ | Mobile : +61 0414 724 766 | | IT Consultancy & /( )\ | WWW : www.zordah.net | | Internet Hosting ^^-^^ | ICQ : "Zordah" 866661 | +-----------------------------+---------------------------------+
