At 02:32 PM 1/16/2003, Michael J. Masin wrote:
There are order #s for renewals. They're in the RWI completed order list
and they are returned in the API response.
Yes, I'm aware of that now. Wasn't at the time. It doesn't return the ID
if you use the RWI to renew, though.
m2
At 01:45 PM 1/16/2003, you wrote:
Just had a rather unfortunate situation occur...
Here was my initial message to support:
Something bad has happened with this domain name. It expired on
12/2/02, but
according to my records, we renewed the domain on
12/13/02. Unfortunately it
apparently was not renewed for some reason and was deleted on
1/12/03. Shortly
thereafter it was scooped up by an obvious domain shark. The client whose
domain this is, is obviously pretty upset about this. I wish I could
give you a
transaction number, but for some weird reason the system has never issue
them
for renewals (bad juju). All that said, I assume you're going to say
we're out
of luck but I thought I would check to see if there anything we can do
(doubtful) but more importantly I need assurance that this isn't going
to happen
again. I have to trust this system to use it and this has severely
dented that
trust. If the system responds with a 'renewal processed successfully'
message,
that should be that. At the very least, there should be a transaction
ID for
these so we can refer to them in cases like this. I *KNOW* it was
renewed, but
without an ID you're going to tell me you *KNOW* it was not.
And, of course, the response was as I assumed it would
be... (paraphrasing here...) 'Sorry, you didn't renew it, you're
SOL. Maybe if the client contacts the new owner, they can buy it from
them or if they own an applicable trademark they can file a UDRP with ICANN.'
Bottom line is, without some form of tracking number or transaction ID,
this could happen again and there's no recourse on our part. (I did NOT
fail to renew the domain, but alas, I cannot prove that. But I know I did!)
We need a tracking number/transaction ID for renewals and we need it now.
--
Phillip Beazley
Onvix -- Website Hosting, Development & E-commerce
Visit http://www.onvix.com/ or call 727-578-9600.
--
Phillip Beazley
Onvix -- Website Hosting, Development & E-commerce
Visit http://www.onvix.com/ or call 727-578-9600.
