Roger B.A. Klorese wrote:
Many of our clients tell us that they have webmaster@domain name blocked due
to spam. Or they do not read it but simply deleted it every so often to
clear their storage space.

If they do, then you should terminate their service. You should stipulate to RFC compliance in your Terms of Service.
postmaster is technically required, but that's about it that I'm aware of. Do you happen to have an RFC reference?

That being said, if a customer doesn't respond at the contact information they provided, then they don't deserve to have their domain renewed.



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Dave Warren,
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