Re: OpenSRS Live Reseller Update [.com/.net & .name] - 13/02/03

[Roger B.A. Klorese]

ezgoing wrote:

Many of our clients tell us that they have webmaster@domain name blocked due
to spam.   Or they do not read it but simply deleted it every so often to
clear their storage space.

If they do, then you should terminate their service. You should stipulate to RFC compliance in your Terms of Service.

However you would think that if it is a valid domain name in which they have
an interest in renewing they would renew it immediately when their web site
goes off line.   But many don't, which makes you wonder why they get so
upset three-six months later when they discover they have lost the domain.

Again: be clear about it in your Terms of Service. Make them check a box for each thing: that they understand the domain will go away if not renewed, that they will keep the working webmaster@ address, etc.

Frankly, I don't care if domains are deleted 10 seconds after expiry, or if the redemption cost is set to $5 million.

For our hosting clients we automatically renew the domain at expiration and
charge their hosting account the fee. We then send them an email notifying
them that we renewed their domain name for them and charged them. Many seem
to believe this is one of the functions that we should be performing for
them, automatic renewal without their becoming involved.

If that's how you define your business, fine. It all comes down to the expectations you set.