Many of our clients tell us that they have webmaster@domain name blocked due to spam. Or they do not read it but simply deleted it every so often to clear their storage space.
We search each domain before it expires trying to find an email address that the site says use for anything. We then send emails to all these addresses. Too many of these email addresses either fail or are apparently unanswered as the domain expires. The only other that can be done is snail mail weeks before the expiration or a telephone call to the admin contact. This has been discussed between staff but at this point we still are not doing it. Perhaps we all should but many feel that if they refuse to respond to numerous emails they are not interested in renewing the domain name. However you would think that if it is a valid domain name in which they have an interest in renewing they would renew it immediately when their web site goes off line. But many don't, which makes you wonder why they get so upset three-six months later when they discover they have lost the domain. For our hosting clients we automatically renew the domain at expiration and charge their hosting account the fee. We then send them an email notifying them that we renewed their domain name for them and charged them. Many seem to believe this is one of the functions that we should be performing for them, automatic renewal without their becoming involved. ----- Original Message ----- From: "Gordon Hudson" <[EMAIL PROTECTED]> To: "Ross Wm. Rader" <[EMAIL PROTECTED]>; "elliot noss" <[EMAIL PROTECTED]> Cc: "Marc Schneiders" <[EMAIL PROTECTED]>; "'Swerve'" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "'Discuss List'" <[EMAIL PROTECTED]> Sent: Saturday, February 15, 2003 1:38 PM Subject: Re: OpenSRS Live Reseller Update [.com/.net & .name] - 13/02/03 > > ----- Original Message ----- > From: "elliot noss" <[EMAIL PROTECTED]> > To: "Ross Wm. Rader" <[EMAIL PROTECTED]> > Cc: "Marc Schneiders" <[EMAIL PROTECTED]>; "'Swerve'" > <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; "'Discuss List'" > <[EMAIL PROTECTED]> > Sent: Saturday, February 15, 2003 6:16 PM > Subject: Re: OpenSRS Live Reseller Update [.com/.net & .name] - 13/02/03 > > > > .....and we need to redouble our efforts to have as clean data as > > possible so as to minimize the number of instances where this fee > > applies. > > > > Very few people do much more than hammer at the admin email address > > provided with increasing frequency whether answered or not. This is > > really akin to hitting an elevator button numerous times in an attempt > > to hasten its arrival. Feels like activity, but accomplishes > > little/nothing. > > > > We all (both us and resellers) can have a huge impact on the frequency > > of hitting that heinous fee if we get smarter about the data. > > We send the Opensrs reminders to the billing contact. > > BUT > > Every Sunday afternoon I run a report on our company database > which merges a reminder email to all registrants with domains expiring in > the next > 28 days. > This is copied to webmaster@domain > As we provide a catch all email account with all domains > it gives us another chance to get the message through > (to those who have not changed name servers.......) > > Regards > > Gordon Hudson > Hostroute.com Ltd > www.hostroute.net > > > > > ------------------------------------------------ > >
