> Our policy is pretty clear and pretty fair - if you are listed as one of > the contacts, then we presume that you are acting on behalf of the > registrant unless they tell us otherwise. If you abide by these rules, > then there is no reason why you can't make the modifications, etc. that > you need to.
Then, if you presume that we are acting on behalf of the registrant, why do you give us no control whatsoever over the domain? When a customer comes to us to modify a record, we have to tell him "We will send you the password. Send it back to us so that we can make the changes." Then he inevitably says: "That is such a stupid system. If you have the password to send me, why do I need to send it to you?" To which we reply: "We don't have the password. That email that appears to come from us doesn't, and we have no access to it, although our name is plastered all over it." Now our customer thinks that it is even more stupid than previously thought, and in some cases says: "Well, I'll just go to a registrar/reseller who can make those changes for me." As was already mentioned in this thread, the old NetSol way allowed this control over the domain name. In fact even today, if you are listed as Tech contact, you have that control under their system. This has been the one (possibly the only) issue that has made OpenSRS' system less fair and equitable in my eyes. Brian O'Donnell Doctor PC www.doctorpc.ca
