Is this a serious question? I don't comment often anymore but I could not believe this was a serious question.
If so just do a search through the archives. This issue of lack of control has many faces and has been raised many times for the last two years on the list that I remember. It was also one of the two reasons we left OpenSRS and currently only service clients that wish to renew with OpenSRS instead of switching registrars. And we do not regret leaving nor intend on coming back, as price was never the issue that caused us to leave, but the inability to solve our client problems ourselves. Not email OpenSRS support and wait for them to resolve the problem but resolve it ourselves for OUR clients. And let's not forget the unfairness in how OpenSRS treats their resellers when it comes to chargebacks. Both are serious drawbacks with the OpenSRS system of management. Both of which are not problems with our current Registrar as they prefer we resolve problems for our clients. Need some hints? Can you provide your client a new password if they lose their current password and their email address has changed? Your client, you should know them and be able to handle such a simple problem for them. Or update their email address for them without them jumping through hoops? If they host the domain with you it should be a very simple procedure for you to change their admin email address. That was possible even in the bad old days of Network Solutions when we were just the tech contact. And if you prove to them that the person who ordered the domain name through your services used a stolen credit card to purchase a domain name do they refund any of the money YOU paid them for the domain? Or return the domain name to you, for what ever you wish to do with it? You paid for the domain, you would think they would turn it over to you when you proved the purchase was fraudulent. What? They will turn off the domain and keep it themselves for the year, along with your money, but they will not return it to you? If your proof was sufficient for them to take the domain away from the registrant, why was it not sufficient enough to return it to the person who paid them for the domain, you the reseller? But wait, I suggested you do the research yourself so I should not be providing you all the answers. And I am sure OpenSRS would prefer I not provide you additional examples. ----- Original Message ----- From: "I-Dotter.com OpenSRS-Discuss" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, February 23, 2003 1:05 PM Subject: Re[2]: Back to OpenSRS I come > Hello Sergei, > > This email should've gone to the list. > > === > What do you mean "Real reason was control over domain - only one thing > that OpenSRS can't or don't want provide to resellers?" > > What control over domains do they offer that we don't get here? > === > > -- > Best regards, > I-Dotter.com mailto:[EMAIL PROTECTED] > ======================================================= > Sunday, February 23, 2003, 7:42:47 AM, you wrote: > > SK> Hello Ryan, > > RB>> I doubt many of you care that someone is coming back to OpenSRS, but I > RB>> thought I would send this to the list anyways to help stop anyone thinking > RB>> about leaving OpenSRS. > > SK> Here's different story. > > SK> First of all, I want say that it was pleasure to work with > SK> OpenSRS two years ago. Young and enthusiastic team, changes > SK> to SRS on the fly, simple client. But things changed over > SK> two years. > > SK> Since v.2.?? client became unmanageable. You can use it as is, > SK> or it's much easier to build your own from scratch, even > SK> if all you need is translate messages. Raised response time > SK> of support... And since beginning - lack of control. Customers > SK> just do not understand, why if you sold them domain, email > SK> service and hosting, why you can't do simple change of admin > SK> email. Sometimes it's too hard to explain this to person, > SK> who don't know exactly what browser is. > > SK> So a while ago we switched to other registrar. First we didn't > SK> consider them as replacement for OpenSRS, we needed domains, > SK> which OpenSRS do not offer. And surprisingly they have very > SK> good and fast support team with qualified tech personnel, simple > SK> API (6 pages, 30 pages with detailed examples, working manage > SK> interface was build by one programmer in three days), very > SK> interesting and simple daemon-based access to their system and > SK> total, absolute control over domains for reseller. Total - we > SK> allowed to delete domains, decline transfer requests and verify > SK> incoming transfers, not mention ability change every bit in > SK> contacts and nameservers. Control is so total, that sometimes it > SK> hurts - i.e. registrar do not send renewal messages to registrant, > SK> so you have care about this yourself and so on. That was exactly > SK> what we needed. Price wasn't real reason, $7.80 per domain was > SK> just a nice bonus, we'll going to switch to them even with $15 > SK> per domain. Real reason was control over domain - only one thing > SK> that OpenSRS can't or don't want provide to resellers. > SK> Don't ask me who's this registrar, it's not appropriate to advert > SK> him in this list. > > SK> All I want to say - sometimes price isn't reason why peoples > SK> leave OpenSRS. There are other, much more important factors. >
