ezgoing wrote:

Can you provide your client a new password if they lose their current
password and their email address has changed?   Your client, you should know
them and be able to handle such a simple problem for them.

We create a subuser with all permissions and our own password -- WITH THEIR PERMISSION AND UNDERSTANDING that it's required for us to assist them. Otherwise, it's their domain, not ours, so they have a right to take us out of the loop.

Or update their email address for them without them jumping through hoops?

Again, as above.



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