I think that really brings up a good point, why not do some restructuring so that e-mail reseller support is only available through the RWI? I'm sure there would be better ways to manage support, could you have those support e-mails routed directly to us the reseller by making everyone go through an online form for support where an end-user would have to enter a domain name? Just a suggestion, I know I've become pretty frustrated when trying to contact support through e-mail.
Matt Rudderham E-Mail: [EMAIL PROTECTED] Website: http://www.norex.ca Phone: 902.563.6765 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of R. Peter Ejtel Sent: Thursday, March 27, 2003 11:53 AM To: Swerve; Dave Warren; Mike Allen; discuss-list Subject: RE: Payment made to SRS? For email maybe since we do experience quite a bit of end-user inquiries mixed in as well. It does take some time and quite a bit of effort for our CS team to tell them we are wholesale and to go and talk with their provider / yourselves. If we could avoid that traffic we would, but unfortunately some resellers make it somewhat difficult to get a hold of them so they end up contacting us. :) Although for the telephone definitely not. During business hours you almost always get a quick response via telephone. Give it a try next time you have an emergency. Peter Ejtel Sales Manager Tucows Inc. [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Swerve Sent: Thursday, March 27, 2003 10:21 AM To: Dave Warren; Mike Allen; discuss-list Subject: Re: Payment made to SRS? Problem is, the support turnaround is up to 48 hours. Swerve From: "Dave Warren" <[EMAIL PROTECTED]> Date: Thu, 27 Mar 2003 03:26:23 -0700 To: "Mike Allen" <[EMAIL PROTECTED]>, "discuss-list" <[EMAIL PROTECTED]> Subject: Re: Payment made to SRS? With all due respect, something relating to the accounting system really will have to be handled by support, none of the list members (other then OpenSRS staff members) will be able to help you I suspect. ----- Original Message ----- From: Mike Allen <mailto:[EMAIL PROTECTED]> To: discuss-list <mailto:[EMAIL PROTECTED]> Sent: Thursday, March 27, 2003 2:13 AM Subject: Payment made to SRS? Hi All, Be a SRS reseller for a long (To us) while and this is the FIRST TIME this has happened... Made a payment, and clicked CHARGED and it sat for 10 minutes. Hit charged again and it said the Payment Order #XXXXXXXXX had already been processed. However, my bank is not showing that, and the funds are NOT in our SRS account. Any Ideas? Help! We have several domains to be registered. I have not wrote support as I know it will be a while for a hint (Answer) and I need one much sooner. Please let me know if this has happened to you and what the result was. I am trying to avoid trying it again and having twice the funds their at once and trying to get a credit. Thanks guys, -- Mike Allen, 4CheapDomains.Net [EMAIL PROTECTED] http://www.4CheapDomains.Net Need Advertising? Try DeerSearch.Com http://www.DeerSearch.com -- If a train station is for trains to stop at, then I think I'm making good use of my work station.
