Peter, Here is a suggestion.
Discontinue the generic support addresses and make aliases for each reseller, something like [EMAIL PROTECTED] (or something that cannot be easily guessed) that dumps the mail into the support queue. This will give you instant identification of who the reseller is and if a reseller values quick support respones, they won't give out their private address. -- "If Verisign is the 'Value of Trust', then trust ain't worth much any more." - me Spam Trap Mail Key: ASK and you shall receive
