Jeff,

 

This was in my original post:

 

"Clearly, both designers and usability practitioners have to understand the
principles of what makes a site, or software or product usable, but this
doesn't mean that the person who is the usability specialist would be an
equally good designer."

 

When a good designer is working, he or she is combining their knowledge of
what makes things usable, with a number of other considerations -- user
research, business goals, user types/personas, browser or OS limitations,
back end limitations and more -- which all come together in a creative flow.


 

The results of the creative flow, if the designer is a good one, will indeed
be highly usable. It may combine many elements that have already been used
in other software and web sites, web apps, etc., but the design will
none-the-less feel unique - greater than the sum of its parts so to speak. 

 

That is what I mean by the intangible difference between art and science. It
is artistry, talent, something more than just the synthesis of information,
though it includes the synthesis of information. 

 

In my experience, the people who are very good at usability, as a science of
measuring and analyzing, are most often not equally good at design. I dare
say the reverse is also true. The meticulous, concrete, analytical
temperament that are the hallmarks of a good analyst are rarely found at a
high level in a good designer.

 

If I could ask your indulgence with a rather elaborate metaphor, I would say
that excellent usability practitioners are highly skilled at breaking down
the whole into myriad parts and measuring them all separately. The excellent
designer, on the other hand, is highly skilled at taking myriad inputs and
creating a whole. The former strikes me as more inherently rational and
science-like, while the latter strikes me as requiring more art.

 

I agree with you that both disciplines are necessary. Without the science of
usability, we would have a lot of bad software and webware. But without the
art of design we would have no excellent software or webware.

 

There may be people who combine these two temperaments - but frankly I've
yet to meet them. Usually everyone is a mix of both but with greater
excellence in one direction or the other.

 

 

Joseph Selbie

Founder, CEO Tristream

Web Application Design

http://www.tristream.com

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