> Personally I don't think the right answer to these sort of issue is
> who's related to who in the org-chart. Being the boss doesn't help.

In an ideal world...yes! A part of the problem is definitely the way
in which UX teams fit into the org structure. I find it odd when
people who actually build the product (not just us, but developers etc
too) aren't a part of the core team. And I've seen this happen in many
instances.

I remember giving the paradox of choice example to someone who wanted
to have a Sign In, register & an offer button all on the navigation.
His argument was having 3 buttons would increase the probability of a
user clicking on it threefold :) I argued that on the contrary it
would reduce it, apart from the fact that we'd lose some users for
providing a bad UX.

I'm sure most of us here would agree that a good UX is not just
beneficial to the user, but to the business/ bottom-line as well. I'm
just trying to figure out the most compelling way to convince those
who control the purse.

The A/B testing is a good approach, but the caveat there is that
reducing the number of ads (for eg) is in most cases going to decrease
revenues in the short term. This is a long term proposition and
something like the brand value Gretchen was talking about. But then
again that would be the difference between the great products &
mediocre one's

-- 
-Vishal
http://www.vishaliyer.com
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