Robert Hoekman said: Ø But people make mistakes.
Yes, they absolutely do. That's what I'm referring to when I mention, "Even a slip, where the user acts in a way contrary to their own intention, can be anticipated." But that doesn't mean that it serves us well as designers to call these "errors". As soon as we do that, we may create a mindset that limits our lateral thinking towards creative designs with elegant outcomes. When the airline industry decided to address safety incidents by thinking of them as systems design issues rather than that recurring scapegoat called "human error, " the industry became much more effective at eliminating bad consequences resulting from unexpected incidents. By the way, thanks for the feedback on the personas link. Sounds like a bad experience you had. We'll work on that. Paul Eisen Principal User Experience Architect tandemseven ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
