Paul Eisen said: When the airline industry decided to address safety incidents by thinking of them as systems design issues rather than that recurring scapegoat called "human error, " the industry became much more effective at eliminating bad consequences resulting from unexpected incidents.
I think we agree on everything but some semantics. When I hear "user error", I don't scapegoat the user, instead I focus on how that can be prevented in the system design. What needs to happen is a change in response on the part of designers who think that "user error" is really the fault of the users and if that works in your organization by simply restating "error" as "unexpected incident" then do it! ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
