The other thing I'd add to this discussion is to consider the bigger
picture about what it tells you about your design if a particular
menu item is unavailable.

If it is obvious to your user why the item is unavailable, then you
probably have a good design. "Of course Save is grayed out right
now, since I have no file open."

If it is not obvious, then it may still be the right thing to grey it
out, but before going that route, the first thing should be to ask
yourself if this is telling you that you have the wrong design. 

For example:

- Is it simply greyed out because it would take the programmers a
little longer to make it work in a particular scenario? Is that
scenario useful to your users?

- If it's greyed out because the item is only available in a
different mode, should you simply enable the menu item and have it
automatically switch to the other mode for the user? E.g. imagine a
special preview mode which doesn't allow editing. Question 1 might
be whether you should in fact allow editing in the preview mode. If
not, it's worth asking yourself if editing-related menu items should
be greyed out, or if they should be enabled and just take you out of
preview mode when selected. There, the right answer might be whether
the user would expect or be taken aback by it switching out of
preview mode.

- If it isn't simple and obvious for users to get to the state where
the menu item is enabled, does it mean your entire design is too
complex?


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=31032


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