Good Morning All,

I've trimmed a lot of this thread because it would seem like an episode of
"Lost" with all of those flashbacks but are they really or are they just a
crazy quilt of reruns made to look like flashbacks.

I love Jared's comment on trust and design as it encapsulates for me the
experience that I have with any website. Go to an ugly one and I am making
my way as if on broken glass. The fluid and beautiful ones are just that,
fluid and, even if I do not find what I want, I spend more time there trying
to do so. 

Here's another utility for sitemaps and that is for the search engines. As
we move closer to the Semantic Web that we've all dreamed of and do not
recognize now that it is finally arriving, sitemaps can be a useful tool in
aggregating content by context/concept instead of location. Location-based
sitemaps are bears because they are soon out-of-date if you do not post the
new content simultaneously. I think this is why folks do not trust them.
However, a context-based sitemap is not held to that constraint. Yes, new
content should be put into its proper "category" but the immediacy is not
such a factor. 

Here is one that I designed for the Windows Vista site
http://www.microsoft.com/windows/windows-vista/site-index.aspx with
contextually shared grouping to help the customers quickly (I hope) find the
area that they want and then, thanks to highly scented links (but not in
that too much cologne sense), the content that they need.

marianne
[EMAIL PROTECTED]

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jared
Spool
Sent: Thursday, October 02, 2008 6:27 AM
To: Paul Eisen
Cc: [EMAIL PROTECTED]
Subject: Re: [IxDA Discuss] Site Map - How important is it as a link?


On Oct 2, 2008, at 7:42 AM, Paul Eisen wrote:

> Jared said,
> When we measure trust and satisfaction in performance-based experiments,
we find these two attributes are highly correlated to task completion -- the
more the user completes their task, the more they > > say they trust the
designer/design owners and the more satisfied they are. This is different
than when we do opinion-based evaluations, where trust and satisfaction come
from other attributes.

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