Thanks everyone. What it seems we're running into is a conflict between two mental models.
The first appears in the younger, more internet savvy users. They seem to understand/expect the progressive save of there data and don't expect to have to explicitly save their changes when they want to leave the set of forms they are working on so that they can return to it later. The other group is slightly older and less used to current RIA paradigms. Their mental model seems to be inline with the document style model of applications like Microsoft Word, where each new set of forms they create, is the equivalent of a document. They go in, make their changes, and expect to explicitly tell the system to save what they've done. It strikes me now that I may have left out a distinguishing attribute of this process from my original description: The audience for this tool is finite, and a user creates many different sets of forms. Essential, as it's no secret I work in the insurance industry. This system is an online tool for Agents to compile applications for their clients. In other words the users are our agents, and they compile and fill out a new set of forms for each sale they make. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=34463 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
