One of the best overviews of transformation design is RED's 2006 call to action. The PDF is available here:
http://www.designcouncil.info/mt/RED/transformationdesign/ It includes four case studies: diabetes care, supply chain management, the Mayo Clinic SPARC initiative and a rural transport project. As for service design, it's true that the discipline is strongly influenced by a cadre of methods and practitioners from interaction design. Transformation design is closely associated with service design but seems a little more eclectic. Participle for example integrates designers with policy experts, anthropologists, economists, entrepreneurs, psychologists, social scientists, and operations/logistics experts. Here are two interviews that cover Participle's work: Fast Company http://tinyurl.com/6rkl2y Mark Vanderbeeken http://tinyurl.com/6pr5ox I don't know as much about IDEO's transformation practice, but if I remember correctly, there's an essay by Peter Coughlan and Ilya Prokopoff in the book Managing as Designing. My take is that they're more concerned with organizational change than public policy, but that could stem from differences within the political environment. Both service design and transformation design are part of a broader focus on human interaction; I can see them each as facets of interaction design, though service designers are becoming weary of discussing the taxonomic distinctions and transformation designers have never cared about having that conversation at all. // jeff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=36296 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
