I concur with all of Rob's comments. Certainly finding the right incentive is key. One of my clients recently said that as the world is in economic hard times, then we should be able to pay people less. I defended this in the context of he cost of the test, i.e. paying 5 people $20 less each is a tiny saving in the context of the whole session (for which a majority attendance is required), and the risk it introduces.
Other pointers include: - collecting people's cellphone numbers - telling people you'll remind them beforehand (ensuring of course you do) - telling people the incentives are cash if this is the case - letting people know that there's only a small number of attendees so it's really important they attend - informing them that it's a one-to-one, not a group (i.e. they WILL be missed) - giving them ALL the information to ensure their arrival on time. This can include nearby parking, rates, payment methods, and how much additional time to allow for this - give clear instructions on how to find the facility. Many testing facilities are hidden inside a nondescript buildling Basically the key is the incentivize enough and mitigate all the little things that can make a participant late The other thing that helps is scheduling sessions with gaps between, rather than back to back. This allows particularly insightful sessions to extend, but also late showing participants a chance of still doing a full session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=38251 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
