Your stakeholder may say "it's an industry standard," but (1) that doesn't mean it's the right thing to do, and (2) are users for that particular industry all satisfied with the current state of affairs (and does the stakeholder actually know)? Perhaps a more transparent, less deceitful user experience on the stakeholder's site will act as a differentiator for their organization, maybe even nudging the de facto industry standard in a more user-friendly direction.
I think a good compromise would be to leave the form on its own page, but label the button such that the user won't be surprised when they see a form on the next page. Then again, some stakeholders may insist that their preconceived solution be implemented, and after you've shown them some alternatives that you think would be better and they still insist on their solution, sometimes you just have to live with the sub-optimal solution (as frustrating as that may be). Good luck! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=44570 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
