Hold steady, Ambrose. I've got your back. We'll turn back the
heathens. ;-)

The real killer in these discussions is the wonderfully evil term
"user". Who are these mysterious people? They are the benefactors
of the hard work. But are they users in the classic sense? People
with their one-button mice and irreplaceable batteries? Or are they
the helpdesk people, who have to deal with the calls about how to
replace the batteries, or answering questions about the difference
between left and right clicking? Or are they the finance people, who
will see a cost reduction from labor costs because of streamlined use
cases?

The term User means a lot of different things. And UCD (or Design, or
Agile, or whatever) needs to address ALL of them to be done properly.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=45169


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