Thanks for the animated discussion in response to my original post. A few points to take home:
(a) Some have implied that I am arguing against upgrades, or insisting that upgrades be 100% error free. I am not suggesting that at all. However, given the widespread frequency of this problem, I am suggesting that *putting a one-sentence note (or even a simple link) on the download page would address this issue*. (b) Some have suggested that resetting the device is the "obvious" answer. I don't think these users have actually encountered the problem. Physically power cycling the Transporter "apparently" cures the problem, only to have it recur when one tries to play another file. Since most consumer products reset when fully power cycled (and the Transporter, when afflicted with the "upgrade of death" seems to reset), this is a frustrating problem to face as an end-user. Putting a one-sentence note (or even a simple link) on the download page would address this issue. (c) Some have suggested that searching in the forums is a reasonable solution. But, as I pointed out in my original post, the first hits I got when I searched the forums for the solution had incorrect information. *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* (d) Some have suggested that searching the Wiki is the obvious solution. I searched under combinations of terms such as Transporter, hangs, 7.2, etc and didn't find a page describing this widespread bug. It actually took me a while to realize that the Transporter didn't reset when the power was cycled. (One good point is that anyone could change the Wiki. However, I notice that a Logitech employee posted to this thread, and the Wiki remains unchanged.) *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* (e) Some have suggested I should have called or written to SlimDevices technical support for advice. However, I note that ccjj did exactly this and did not get correct advice (over a period of two weeks). Since the Transport upgrade bug is a widely reported bug, this suggests to me that SlimDevices support was also not able to navigate their own information sources. So, even if you completely reject my arguments, how about making the materials useful for SlimDevices support? *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* (f) Some have suggested that I might be a dimwitted or technically inept. Well, I have been a tenured computer science professor at CMU and now at UC Berkeley, I have built large systems, I continue to build large systems, and thought I was fairly technically adept. I was also willing to sign my real name here. However, let's suppose I was just an ordinary Joe with no special technical ability. Would that mean it was OK to allow a serious bug to persist -- with no warning -- and no useful advice from technical support? *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* (g) If I were czar, I would solve this problem by including an automatic reset during the upgrade process, and forcing users to re-enter system passwords. But since I am not czar, I wish to once again make the following, constructive suggestion: *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* To summarize: *Putting a one-sentence note (or even a simple link) on the download page would address this issue.* Is this really so much to ask? Doug Tygar Professor of Computer Science UC Berkeley -- tygar ------------------------------------------------------------------------ tygar's Profile: http://forums.slimdevices.com/member.php?userid=29 View this thread: http://forums.slimdevices.com/showthread.php?t=52514 _______________________________________________ discuss mailing list [email protected] http://lists.slimdevices.com/lists/listinfo/discuss
