dsdreamer;340041 Wrote: > The original poster, in my opinion, had reasonable expectations. I know > that these things are computers and highly complex, but ideally much of > that complexity would be hidden from the user and things such as > upgrades would go smoothly, without ever causing panic among customers > that they may have 'bricked' their expensive transporter h/w. I know > that there are many things that make this close to impossible to fully > achieve. But once a company has decided it is not their ambition to > strive for that goal, you can be very sure the ideal won't be even > approximately achieved, and that if the market offers an alternative > that seems to offer appliance-like simplicity and reliability -- good > old free market economics will punish the non-achiever. > > Don't get me wrong, I am fan of Slim Devices and what they do and I do > still recommend them to friends. But if the *perception* is that the > experience of these wonderful products is likely to spoiled by the > quality of the software, their success will be limited. So, if a > professor of computer science at Cal feels that the experience he had > is not recommendable to others, don't just condescendingly dismiss it. > Suffice to say, if I were in a QA or marketing role at SD, I would make > sure his voice was heard! > > --dsdreamerI agree. I come from industries where the customer is always > right and we all know that isn't always the case. But to make sure this is the focus I really think that when a problem is found even on betas it should be part of the install. Just a screen stating that some problems have been reported and here are some steps to correct it. As we have nightlies it would not be hard to put a warning in so that a person has some idea if something goes wrong where they might turn for info. Trying to find things with search is always kind of hit and miss. Some people are better than others at it. A customer should not have to rely on searches to fix his update. There should be info ahead of time for known problems. With the customer base growing rapidly, I really think this a concern. More and more non tech people are going to buying the products and it's got to be a good experience for all or word of mouth can be a very damaging thing.
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