Hey Cara. I had a problem with my MacBook and tried to make concierge appointments at the half dozen Apple Stores in and around LA - Century City, Grove, Beverly Center, Santa Monica, Glendale, Northridge, Pasadena, Sherman Oaks - and none of them had open spots for the Genius Bar. A week after looking at the concierge sites every few hours, I managed to snag one at Century City two days in advance at the only time that was available which was highly inconvenient, and ended up with an empty brained infuriating Genius who didn't solve the problem because I found a workaround during that week it took to get an appointment but would have liked to get the problem looked at anyway. The alternative was waiting in the standby line for an indeterminable amount of time at which point you may not even be able to see anybody.
However, to counter that point, I don't know why I have so much trouble here in LA, but I had zero trouble up at the San Francisco store back during WWDC where an extremely courteous genius helped me out with my broken power adapter and on my way in under 10 minutes of walking into the store, even though my appointment was not till way later. I miss the days when Glendale was one of the only stores in the entire country and I only had to wait 10 minutes before seeing a genius who actually knew more about Macs than I did. Nowadays, it's a two day wait at an inconvenient time to get some dimwit who got scant amounts of training and seems to hate talking to customers. Wonder if it's some devious plan to get people to buy ProCare and to call in and talk to incompetent call center staff instead of going to the store to wait in a long line only to get pissed off about the level of service..or rather, the lack thereof. cheers, jane On Nov 24, 2007 1:47 PM, Cara Quinn <[EMAIL PROTECTED]> wrote: > David, thanks for posting this. -A very good read!... > > This is exactly the feel I get in the West LA store. It's way hip and > someplace I actually *enjoy* being, as electronics stores go. <smile> > > anyway, have a great day!... > > Smiles, > > Cara :)
