Hmm, I've never heard anyone refer to that one as being the one in west LA, cause that's sort of pretty general and there's a couple stores that might fall under that category. I don't know what it is, but I never get an opening for a spot. The last one was a Monday night at 7pm or something stupid. At least the store is only like a 5 minute drive from home, but that's still fairly annoying.
On the flip side, I've had a fair amount of awesome customer service from Apple, it's just that as far as their stores are concerned it's not the best. cheers, jane On Nov 25, 2007 4:37 PM, Cara Quinn <[EMAIL PROTECTED]> wrote: > wow! lovely note indeed! <smile> assuming you addressed it to > me personally as I'm in the same area?... > > Definitely sounds very aggravating! > > When you're saying Century City, are you referring to the one in > the West Field Shopping Town on Santamonica blvd in West LA? I > believe it *is* technically in century City but they call it the West > LA Apple store as far as info is concerned... > > Anyway, if that's the one, then that's also the one that I've had > great service at. It's also always packed though too, so I'm betting > that's part of why you've had so much trouble... > > it may also depend on the time of the week you come in. I find that on > the weekends, the staff seem a bit more knowledgeable in terms of > actual tech specs and such. They've always been willing to take time > to give me far and above the attention I want, but if I had a tech > issue I'd probably shoot for the weekends!... lol! > > Anyway, sorry to hear your troubles... I obviously wish you the best... > > Smiles, > > CQ :) > > > On Nov 25, 2007, at 3:51 PM, Jane Lee wrote: > > > Hey Cara. > > I had a problem with my MacBook and tried to make concierge > > appointments at > > the half dozen Apple Stores in and around LA - Century City, Grove, > > Beverly > > Center, Santa Monica, Glendale, Northridge, Pasadena, Sherman Oaks - > > and > > none of them had open spots for the Genius Bar. A week after > > looking at the > > concierge sites every few hours, I managed to snag one at Century > > City two > > days in advance at the only time that was available which was highly > > inconvenient, and ended up with an empty brained infuriating Genius > > who > > didn't solve the problem because I found a workaround during that > > week it > > took to get an appointment but would have liked to get the problem > > looked at > > anyway. The alternative was waiting in the standby line for an > > indeterminable amount of time at which point you may not even be > > able to see > > anybody. > > > > However, to counter that point, I don't know why I have so much > > trouble here > > in LA, but I had zero trouble up at the San Francisco store back > > during WWDC > > where an extremely courteous genius helped me out with my broken power > > adapter and on my way in under 10 minutes of walking into the store, > > even > > though my appointment was not till way later. > > > > I miss the days when Glendale was one of the only stores in the entire > > country and I only had to wait 10 minutes before seeing a genius who > > actually knew more about Macs than I did. Nowadays, it's a two day > > wait at > > an inconvenient time to get some dimwit who got scant amounts of > > training > > and seems to hate talking to customers. Wonder if it's some devious > > plan to > > get people to buy ProCare and to call in and talk to incompetent > > call center > > staff instead of going to the store to wait in a long line only to get > > pissed off about the level of service..or rather, the lack thereof. > > > > cheers, > > jane > > > > On Nov 24, 2007 1:47 PM, Cara Quinn <[EMAIL PROTECTED]> wrote: > > > >> David, thanks for posting this. -A very good read!... > >> > >> This is exactly the feel I get in the West LA store. It's way hip > >> and > >> someplace I actually *enjoy* being, as electronics stores go. > >> <smile> > >> > >> anyway, have a great day!... > >> > >> Smiles, > >> > >> Cara :) > > --- > View my Online Portfolio at: > http://www.onemodelplace.com/CaraQuinn > > >
