For the most part, I have to say that Apple Tech support has been most
helpful to me--even better, in some cases, than our local Mac store
here in Anchorage. In fact, I've got calls from our local store with
VoiceOver questions--which pieces of software is compatible, what are
the VoiceOver commands to use with the software, etc. I think we
should go to our local stores and educate our local area tech support
people, and work from the inside out; i.e. get help from our local
area, and if that doesn't work, [EMAIL PROTECTED] Richie
Gardenhire, Anchorage, Alaska.
On Jul 21, 2008, at 10:14 AM, Steven M. Sawczyn wrote:
Olivia,
I too have been very satisfied with Apple's support for the most
part, however, they really do need to address this issue once and
forall. That iTunes dialog is not accessible, has never been
accessible and they've got to be aware of it by now. Honestly, I
think we should all write to [EMAIL PROTECTED] as even if they
were willing to help, that dialog should be fundamentally made
accessible. After all, wouldn't we be more apt to purchase music
from the iTunes store were we able to independently get it set up?
Steve
On Jul 21, 2008, at 7:34 AM, UCLA Bruins Fan wrote:
I was surprised to read about this.
I have dealt with apple for various things over the last couple of
months and have found them to be extremely helpful and responsive.
They are one of the few companies who don't freak out when they hear
I'm blind and using a screen reader and tell me to get sighted
help. Instead, every apple agent I have spoken with has been
responsive and helpful, sometimes even going so far as attempting to
replicate the problems I was having using voiceover.
Olivia
On Jul 21, 2008, at 7:26 AM, David Poehlman wrote:
write:
[EMAIL PROTECTED]
and state your experience. the person you dialogued with should be
fired.
----- Original Message -----
From: "Chris Gilland" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac
OS Xby
theblind" <[email protected]>
Sent: Monday, July 21, 2008 7:23 AM
Subject: Re: iTunes strange happening
Well, we're actually doing that too, David.
Chris.
----- Original Message -----
From: "David Poehlman" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac
OS Xby
theblind" <[email protected]>
Sent: Monday, July 21, 2008 7:06 AM
Subject: Re: iTunes strange happening
I can tell you for a fact that this is not what apple is about.
They have
committed to acessibility and because one person says this or that
does
not
make it so. What you should do is take this to apple corporate.
