I agree, though my local store has been great.
When I had to reinstall my OS they helped me set up an Itunes account
by simply reading the contract to me. Now, there's a good idea. Why
didn't the person at apple do that?
I suppose being there in person made a difference?
Olivia
On Jul 21, 2008, at 2:19 PM, Richie Gardenhire wrote:
For the most part, I have to say that Apple Tech support has been
most helpful to me--even better, in some cases, than our local Mac
store here in Anchorage. In fact, I've got calls from our local
store with VoiceOver questions--which pieces of software is
compatible, what are the VoiceOver commands to use with the
software, etc. I think we should go to our local stores and educate
our local area tech support people, and work from the inside out;
i.e. get help from our local area, and if that doesn't work, [EMAIL PROTECTED]
. Richie Gardenhire, Anchorage, Alaska.
On Jul 21, 2008, at 10:14 AM, Steven M. Sawczyn wrote:
Olivia,
I too have been very satisfied with Apple's support for the most
part, however, they really do need to address this issue once and
forall. That iTunes dialog is not accessible, has never been
accessible and they've got to be aware of it by now. Honestly, I
think we should all write to [EMAIL PROTECTED] as even if
they were willing to help, that dialog should be fundamentally made
accessible. After all, wouldn't we be more apt to purchase music
from the iTunes store were we able to independently get it set up?
Steve
On Jul 21, 2008, at 7:34 AM, UCLA Bruins Fan wrote:
I was surprised to read about this.
I have dealt with apple for various things over the last couple of
months and have found them to be extremely helpful and responsive.
They are one of the few companies who don't freak out when they
hear I'm blind and using a screen reader and tell me to get sighted
help. Instead, every apple agent I have spoken with has been
responsive and helpful, sometimes even going so far as attempting
to replicate the problems I was having using voiceover.
Olivia
On Jul 21, 2008, at 7:26 AM, David Poehlman wrote:
write:
[EMAIL PROTECTED]
and state your experience. the person you dialogued with should
be fired.
----- Original Message -----
From: "Chris Gilland" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac
OS Xby
theblind" <[email protected]>
Sent: Monday, July 21, 2008 7:23 AM
Subject: Re: iTunes strange happening
Well, we're actually doing that too, David.
Chris.
----- Original Message -----
From: "David Poehlman" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac
OS Xby
theblind" <[email protected]>
Sent: Monday, July 21, 2008 7:06 AM
Subject: Re: iTunes strange happening
I can tell you for a fact that this is not what apple is about.
They have
committed to acessibility and because one person says this or
that does
not
make it so. What you should do is take this to apple corporate.
