Hi David,
REgarding the issue of customer service at the Apple Stores, I believe
the only feasible means of helping the cause is to vote with our
money. A fellow Londoner wished to know where best he could be
accommodated, and I made a suggestion, Mr. Penarese's specious (if not
provocative) claims of trolling to the contrary.
Note that for all the critiques I've had of Apple in the past, I had
some glowing things to say this time.
Best,
A
-----------------------------------------------------
Abdul D. Kamara
Tel: +44 (0) 77 3322-0646 (UK Mobile)
Tel +1 650 391-5563 US Mobile
[EMAIL PROTECTED]
Skype: adkamara
On 22 Sep 2008, at 04:27, David Poehlman wrote:
ah, but do you help when you can.
----- Original Message -----
From: "A D Kamara" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS
X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 9:53 PM
Subject: Re: Apple Store bad experiences
John, you make a very good point about the plumber. I stick to the
matter of accessibility only because it seems it's too easily offered
as the sacrificial lamb to the mainstream. But to piggyback on your
point, Apple Stores have an abundance of resources that should enable
them to answer simple questions related to their products. It's thus
fair to expect that they find out what they do not know.
By the way David. I will insist all I want, and the way I have acted
is to encourage someone like Scott to visit the store of which I
speak, and vote with his pound.
Best,
A
-----------------------------------------------------
Abdul D. Kamara
Tel: +44 (0) 77 3322-0646 (UK Mobile)
Tel +1 650 391-5563 US Mobile
[EMAIL PROTECTED]
Skype: adkamara
On 21 Sep 2008, at 17:30, John Denning wrote:
Just to reiterate, I take it further than Accessibility. I don't
care if I'm going to a plumber asking about toilets. I want to know
they know and use their products. I expect poor sales assistance
from large box retailers. But apple is not one of those.
Apple charges a premium for their quality and attention to detail.
That extends to the store experience. In fact I put it to you that
it really has to shine there. For many people that is really their
first impression of apple.
Some of my concern is not for the poor experiences I've had at my
three local apple stores. I generally know the products before I go
in. But those sales lost from people who are not knowledgeable and
are put off by a poor experience.
We Mac people tend to be supercilious, we are, I am. We have
something great and we know it. Now we want others to know why we
are.
On Sep 21, 2008, at 5:25 PM, A D Kamara wrote:
I could not agree more. If Apple's aim is Universal access, it is
incumbent upon them to insure that their staff are knowledgeable
of the appropriate feature sets.
When it is accepted that the sighted will not put our issues at the
forefront, because they are unable to empathize as blind people, we
shouldn't expect that they
