ah, but this was not directed at you. ----- Original Message ----- From: "A D Kamara" <[EMAIL PROTECTED]> To: "General discussions on all topics relating to the use of Mac OS X by theblind" <[email protected]> Sent: Monday, September 22, 2008 8:08 AM Subject: Re: Apple Store bad experiences
Hi David, REgarding the issue of customer service at the Apple Stores, I believe the only feasible means of helping the cause is to vote with our money. A fellow Londoner wished to know where best he could be accommodated, and I made a suggestion, Mr. Penarese's specious (if not provocative) claims of trolling to the contrary. Note that for all the critiques I've had of Apple in the past, I had some glowing things to say this time. Best, A ----------------------------------------------------- Abdul D. Kamara Tel: +44 (0) 77 3322-0646 (UK Mobile) Tel +1 650 391-5563 US Mobile [EMAIL PROTECTED] Skype: adkamara On 22 Sep 2008, at 04:27, David Poehlman wrote: > ah, but do you help when you can. > > ----- Original Message ----- > From: "A D Kamara" <[EMAIL PROTECTED]> > To: "General discussions on all topics relating to the use of Mac OS > X by > theblind" <[email protected]> > Sent: Sunday, September 21, 2008 9:53 PM > Subject: Re: Apple Store bad experiences > > > John, you make a very good point about the plumber. I stick to the > matter of accessibility only because it seems it's too easily offered > as the sacrificial lamb to the mainstream. But to piggyback on your > point, Apple Stores have an abundance of resources that should enable > them to answer simple questions related to their products. It's thus > fair to expect that they find out what they do not know. > > By the way David. I will insist all I want, and the way I have acted > is to encourage someone like Scott to visit the store of which I > speak, and vote with his pound. > Best, > A > > ----------------------------------------------------- > Abdul D. Kamara > Tel: +44 (0) 77 3322-0646 (UK Mobile) > Tel +1 650 391-5563 US Mobile > [EMAIL PROTECTED] > Skype: adkamara > > On 21 Sep 2008, at 17:30, John Denning wrote: > >> Just to reiterate, I take it further than Accessibility. I don't >> care if I'm going to a plumber asking about toilets. I want to know >> they know and use their products. I expect poor sales assistance >> from large box retailers. But apple is not one of those. >> >> Apple charges a premium for their quality and attention to detail. >> That extends to the store experience. In fact I put it to you that >> it really has to shine there. For many people that is really their >> first impression of apple. >> >> Some of my concern is not for the poor experiences I've had at my >> three local apple stores. I generally know the products before I go >> in. But those sales lost from people who are not knowledgeable and >> are put off by a poor experience. >> >> We Mac people tend to be supercilious, we are, I am. We have >> something great and we know it. Now we want others to know why we >> are. >> >> On Sep 21, 2008, at 5:25 PM, A D Kamara wrote: >> >>> I could not agree more. If Apple's aim is Universal access, it is >>> incumbent upon them to insure that their staff are knowledgeable >>> of the appropriate feature sets. >>> When it is accepted that the sighted will not put our issues at the >>> forefront, because they are unable to empathize as blind people, we >>> shouldn't expect that they >> >> > > > > >
