Mike Scott wrote (6-10-2009 9:47)
Robert Derman wrote:
....
For ordinary users, the currant bug reporting system is worse than
worthless! I would suspect that 95% + just give up and never try to
report any bugs using it. If we don't toss it and replace it with
something totally different, the only way we will ever get a working
bug reporting system is to place a group of people between the
ordinary users and the bug reporting system.
+1
I certainly find it more trouble than it seems to be worth -- and I
don't count myself exactly an "ordinary user", either.
But since appr. 35% of entered issues is not correct (duplicate,
invalid, works for me, wontfix)(*) I doubt that making it more easy to
enter issues really will help the project.
- It will result in an even larger pile of submitted issues, with on
average less quality
- so handling will cost more resources,
- while it will result in a small amount (compared to what we already
have) of issues that make sense,
- while the current amount cannot be fixed/realised already,
- and it results in less resources for resolving and QA for the real
issues (since more are needed to handle a larger stream) ...
How much I would love to see an ideal situation where each user could
easily enter issues ... real world is not like that. The product and
process are just too complicated.
But what I do like of our project, that often on the users mail list or
in the forum, people with real issues get assistance to have them filed
in IssueTracker. So that ís positive :-)
Regards,
Cor
*) Mail Thorsten Ziehm, yesterday, on d...@qa:
"
in 2008 : 37,0% of all defects cost only resources (invalid, dubs...)
- duplicate 16,4%
- worksforme 10,5%
- invalid 8,1%
- wontfix 2,0%
in 2009 : 32,9% of all defects cost only resources (invalid, dubs...)
- duplicate 15,2%
- worksforme 7,6%
- invalid 8,2%
- wontfix 1,9%
"
--
Cor Nouws
- nl.OpenOffice.org marketing contact
- Community Contributor Representative in the Community Council
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