Good Day Folks:
While I do not often post I joined this list to learn and help where
I could. I too agree that thee bug tracking system is untenable. Over
the past three years I have attempted to report s, count 'em 6 issues,
two in just the past year. At _/*NO TIME*/_ was I able to even find a
way to post the issue, much less actually succeed in doing so. While I
am a middling above average user, the frustration factor is so high that
it is 99.999% certain that pertinent issues are never seen because we
simply give up and hope that someone else can wade through the PIA
nonsense. I like OO and I was sad to see what a mess 3.0 was as it
caused me to revert back to Ver. 2.3.0 as it still worked and let me at
the files I saved instead of locking the files and me out of my own
files. If I had been able to post that I might have stayed with the
newer OO. I, like many others need to be able to not only post a bug
issue but to find answers when we can. While I admit the discuss list is
a real help my ISP filters out such sites like OO, Slashdot, Bit
Torrent... I'm sure you see the pattern. Oh yeah, Dial- up connections
make it hard to do a download. You might also want to be aware if you're
on *A*ll *T*wits& *T*urkeys your dial up download will get progressively
slower until it starts dropping packets and then file corruption ...
Good Luck, I hope that someone finds a reasonable compromise. I'm sure
it won't be me.
In Service & In Health,
Dr. Cadwell
Healers' Heart - ret.
Patrick Desaunay wrote:
Dear Cor, and Others,
My feeling about the duplicate is that it would be reduced a lot if
finding equivalent bugs is simplified. Moreover, voting would be
easier, and thus probably help to set up priorities based on quality
(user experience). At this moment, the way priority is established for
bug solving is not so clear, and frankly, quite frustrating.
Moreover, sponsoring of bug solving would be easier.
Regards
Patrick
Cor Nouws a écrit :
Mike Scott wrote (6-10-2009 9:47)
Robert Derman wrote:
....
For ordinary users, the currant bug reporting system is worse than
worthless! I would suspect that 95% + just give up and never try
to report any bugs using it. If we don't toss it and replace it
with something totally different, the only way we will ever get a
working bug reporting system is to place a group of people between
the ordinary users and the bug reporting system.
+1
I certainly find it more trouble than it seems to be worth -- and I
don't count myself exactly an "ordinary user", either.
But since appr. 35% of entered issues is not correct (duplicate,
invalid, works for me, wontfix)(*) I doubt that making it more easy
to enter issues really will help the project.
- It will result in an even larger pile of submitted issues, with on
average less quality
- so handling will cost more resources,
- while it will result in a small amount (compared to what we
already have) of issues that make sense,
- while the current amount cannot be fixed/realised already,
- and it results in less resources for resolving and QA for the real
issues (since more are needed to handle a larger stream) ...
How much I would love to see an ideal situation where each user could
easily enter issues ... real world is not like that. The product and
process are just too complicated.
But what I do like of our project, that often on the users mail list
or in the forum, people with real issues get assistance to have them
filed in IssueTracker. So that ís positive :-)
Regards,
Cor
*) Mail Thorsten Ziehm, yesterday, on d...@qa:
"
in 2008 : 37,0% of all defects cost only resources (invalid, dubs...)
- duplicate 16,4%
- worksforme 10,5%
- invalid 8,1%
- wontfix 2,0%
in 2009 : 32,9% of all defects cost only resources (invalid, dubs...)
- duplicate 15,2%
- worksforme 7,6%
- invalid 8,2%
- wontfix 1,9%
"
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