At 02:45 PM 8/8/2005 -0400, Steve Lee wrote <snipped>:
>     Here's an example without certification.  Supplier and Customer want 
> to do AS2.  Customer exchanges information and tries to connect but 
> fails.  With today's complex networks.  Unkown to Supplier it's a 
> firewall issue.  Customer repeatedly calls Supplier and explains to 
> Supplier they can't connect.  Customer has to explain to Supplier that 
> the issue on on the Supplier side.
>
>     With Certification Firewall issues are solved before Customer is 
> approached.

I beg to differ.  The Drummond Group certification applies to a specific 
version of an ASx product.  What you are describing is a situation where 
the problem is with an individual supplier's environment, specifically his 
firewall configuration.  I have seen this problem occur when using a 
"certified" AS2 product.

>    Scenario three is :) is Customer collects certification money and 
> hires an EDI Helpdesk army to hand hold new interfaces like the 
> Automotives direct new Vendors to their IT Helpdesks.

They're going to have to have a helpdesk anyway, or something like it.  The 
only thing that the Drummond Group buys you is a level of assurance that 
the ASx software out of the box works correctly.  It doesn't certify that 
an individual user has installed and configured it correctly.

Mike

>>
>
>---------------------------------------------------------------
>Michael C. Rawlins, Rawlins EC Consulting
>www.rawlinsecconsulting.com
>Using XML with Legacy Business Applications (Addison-Wesley, 2003)
>www.awprofessional.com/titles/0321154940



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