I thought I replied to the list but perhaps not.

Earl,

nSoftware has an annual maintenance plan for their EDI/AS2 but the 
minimum cost is $1000.  So even the 5 TP license $499 would incur 
$1,000 of maintenance according to their sales rep.  Something is 
wrong with this if you ask me.  So much for the industry standard of 
20% of the base cost.

Walter

--- In [email protected], Earl Wertheimer <[EMAIL PROTECTED]> wrote:
>
> Walter
> 
> > Well, that would be the case for most vendors OTHER than n-
software 
> > it seems :)
> 
> Unfortunately, yes.  We have/had at least one member here who 
could not justify 
> the cost of additional AS2 licenses, due to the high cost...
> 
> I got bitten a few times after installing some of the special 'AS2 
for WalMart' 
> solutions.
> 
> > I did just now contact n-software for their IP*Works! EDI AS2 
> > Connector which, as you say, is $499.
> > 
> > They have free standard email support which I'd be reluctant to 
use, 
> > and instead would rather opt for premium support (of course it 
costs 
> > more than the software licenses themselves at $599).
> 
> Email support takes about a business day.  I agree that it's a 
pain, but labour 
> costs money...  Most of the problems have been in the setup.  Once 
it's 
> running, there is not much to do.
> 
> > Where did you see 20% annual maintenance?
> 
> When I purchased the 5 license package it was mentioned.  This is 
pretty 
> standard in the industry.  It's _optional_, but recommended.
> 
> 
> Earl Wertheimer
> [EMAIL PROTECTED]
> http://www.spe-edi.com
>




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